complaints-appeals

Complaints and appeals request

Please use this form to submit a formal Complaint or Appeal.

Complaint
A formal expression of dissatisfaction about a product, service, or the conduct of Life Saving First Aid, its staff, contractors, students, or other relevant third parties.

Appeal
A formal request to have a decision made by Life Saving First Aid reviewed and reconsidered, following a previously lodged Complaint.

Type of request

What would you like to submit? *

Complaint
Appeal

Complaint reference number (if you have one)

Your relationship with Life Saving First Aid *

Are you a student, parent/guardian, employer, trainer, or other? (Please specify)

Contact information

We will use these details to contact you about your complaint or appeal.

Full Legal Name

Email address

Postal address (including postcode)

Phone Number

Complaint details

What is your complaint?

Please include any background information including specific dates, names and other details that will help our investigation.

Do you have any evidence to support your complaint?

Please list any witnesses who can support your statement.

Supporting Documents (optional)

Attach photographs or other supporting documents, if applicable. Accepted file types: PDF, JPG, PNG. Maximum file size: 10 MB per file.

File name:

File size:

Upload

Title

Alternative Text

Leave empty if the image is purely decorative.

Caption

Description

Have you tried to resolve the matter informally?

If so, what did you do, who did you ask for help and what was the result? If you have not attempted to resolve the matter informally, please explain why.

What effect has this matter had on you?

And what outcome for resolution are you seeking?

Reason for Appeal

Specify the exact decision or action you are appealing and state clearly why you disagree with it.

Appeal details

Describe the specific decision or action you are appealing and state clearly why you disagree with it.

Review Type

Select an internal review by LSFA or an external independent review (note: external reviews may incur fees).

Internal review by LSFA
External review by independent party

Preferred independent party (if any):

Supporting Documents (optional)

Do you have any evidence to support your appeal? Attach photographs or other supporting documents, if applicable. Accepted file types: PDF, JPG, PNG. Maximum file size: 10 MB per file.

File name:

File size:

Upload

Title

Alternative Text

Leave empty if the image is purely decorative.

Caption

Description

Desired outcome

State the specific resolution or remedy you are seeking to resolve this appeal.

Digital signature

Terms and Declaration *

I have read and agree to the disclosure and acknowledgement below

Through submission of this form, I confirm that all information provided here to the best of my knowledge is true, correct, and accurate. I understand that formal investigation of my complaint requires that the details of my complaint or appeal (including my identity) may be shared with any of the persons involved in the complaint or appeal, so they can respond. These details may also be shared with potential witnesses. I also confirm that I have read and understood the Complaints and Appeals Policy and will provide any supporting documentation (if required) to support this matter.

Date signature

Full Legal Name *