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Refund and Cancellation Policy

Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Life Saving First Aid Pty Ltd.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment less than 10 days prior but more than 24 hours to the commencement of the program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Life Saving First Aid Pty Ltd is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training.
  • Students who cancel their enrolment less than 24 hours prior, or after the commencement of the program will not be entitled to a refund of fees.
  • Students who are late or miss the commencement of the program will not be entitled to a refund of fees.

Where it has been identified that there is a legitimate reason there will be no charge for a student to transfer to another course at Life Saving First Aid Pty Ltd.

If Life Saving First Aid Pty Ltd cancels a course, then a full refund will be made available to whoever paid the course fee.

Please note that a $5 booking and administration fees is applied for the processing of refunds.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment.

In the case of rescheduling, the following rescheduling fees will apply:

  • Students who give notice to reschedule their enrolment more than 24 hours prior to the commencement of a program will incur no additional fees.
  • Students who give notice to reschedule their enrolment less than 24 hours prior, or after the commencement of the program will incur a 50% rescheduling and administration fee based on their course fees.

Discretion may be exercised by Life Saving First Aid Pty Ltd in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal, cancellation or rescheduling. In these cases, the student should be offered full credit toward the tuition fee in another scheduled program in-lieu of a refund or incur no addition fees for rescheduling.

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