Student Information
Welcome to Life Saving First Aid! You’re among 169,000 Victorians who trust us for their First Aid training. Our courses aren’t just about learning first aid—they’re about gaining the confidence to make a difference when it matters most. We provide the highest standards of first aid training, backed by clear guidelines, comprehensive resources, and expert instructors.
Here is everything you need to know to make your learning experience easy and effective.
Student Handbook
Your comprehensive guide to common questions and important terms and conditions. It offers essential information whether, you are considering enrollment or are an existing student.
Policies and Forms
Policy Terms Glossary
Marketing and Advertising Policy
Our policy on how we intend to Market and Advertise our programs and courses fairly and clearly, without misleading information to prospective students.
Marketing Consent Form
Our enrolment form has a marketing consent option, but you can use this form to give us consent to use images of you participating in our courses in our advertising.
Pre-Enrolment Student Information & Support Policy
Enrolment Form
Fees, Charges and Refunds Policy
Our policy on how we set and charge fees for our programs and courses. This policy also covers how and when students can request refunds.
Refund Application Form
If you would like to apply for a refund you should use this form. In some cases you may not need to fill one of these forms out. For more information contact our student services team.
Credit Transfer and Recognised Prior Learning Policy
Credit Transfer Application Form
If you would like to apply to transfer Credit you should use this form. It is useful to note that due to the nature of our training, Credit Transfer is rarely a viable option.
Recognised Prior Learning Application Form
If you would like to apply to for Recognition of Prior Learning (RPL) you should use this form. It is useful to note that due to the nature of our training, RPL is rarely a viable option.
Complaints and Appeals Policy
Complaints and Appeals Form
If you would like to make a complaint or lodge an appeal (regarding an assessment outcome, for example) you would use this form.
Training and Assessment Policy
Industry Engagement Form
A large part of ensuring our training programs and courses are compliant and up to date is actively consulting with industry representatives. If you would like to participate in our industry consultation programs, download and fill out this form. If you require more information on this process, please contact our head office.
Student Completion Policy
Our policy relating to how and when students are able to complete a unit, course, or program, and how and when they will be issued statements of attainment (certificates) in recognition of completion.
Student Withdrawal Form
If you need to withdraw from one of our courses or programs you would use this form. Be aware that, if notification of withdrawal is not received more than 24 hours prior to commencement of a face to face session, there may be financial penalty. For more information check ‘Student Completion’ and ‘Fees, Charges and Refunds’ policies.
Governance and Compliance Policy
As a Registered Training Organisation, we have obligations to our regulatory and licensing bodies to maintain appropriate governance and meet compliance requirements. This policy covers how we do this.
Feedback Form
As a student or client, we welcome your feedback on how we went with assisting you in your learning and certification journey. Please use this form to provide us with your valuable feedback.